Last year was a great year for us in Haven. We grew our team of top class Therapists, added new Treatments to our range, and won the Drogheda Chamber Business Excellence Award in our catergory.
With this success our client base grew but unfortunately so did the number of cancelled and no show appointments, with huge costs to our business. Therefore reluctantly we are introducing a Cancellation Policy with immediate effect.
As a valued client of Haven we wish to inform you of the details of this policy.
We take your time very seriously and we understand that life happens, however, as a courtesy to us and other clients, if you need to cancel or change an appointment we request a minimum of 24hr notice to avoid a minimum fee of 50% being charged.
Appointments that are missed or neglected to give notice (no shows) will result in a charge of the full price of the service. If you are 10 minutes or more late, we can offer you a shortened service so the next clients treatment is not affected. Alternatively we will gladly reschedule your appointment but we will have to charge you for the missed service.
New clients or clients with an appointment of greater than one hour may be asked for a 50% deposit of the appointment value.
We hope that you understand that this is not in any way personal and look forward to continuing to take care of your Holistic and Beauty treatments for many years to come.
70 Trinity Street, Drogheda, Co. Louth